Orders and Shipping Information

How it works ?

We dispatch our produce within 24 hours from order, unless special arrangement required. 


Self Pickup

Available during business hours from Cheltenham, Melbourne.

Self Pick-up is free of charge but need to be scheduled before arrival.

Shipping

Supplements

All supplements order within Australia and Tasmania sent via 24 hours Express Post. 

New Zealand and overseas customers - please send an email to KimiKimOrganics@gmail.com to get a quote.

Shipping fees are as following:


Below $190 - $7

Above $190 - FREE


Chilled Supplements

All chilled supplements sent across Australia in a dedicated foil bag with an ice pack, which ensure it is chilled all the way in transit. We send using Express Post only, so the order arrive within 24 to 48 hours.

All order made between Thursday to Monday, being sent on Monday afternoon to shorten travel time.


Groceries 

All our groceries range is available with Non-Chilled shipping across Australia. All items are being dispatched within 24 hours.

Freight fees are based on weight and it takes between 2-4 days to deliver:

<5kg:        $10.9

5 - 10kg:    $14.9

10 - 25kg:  $19.9

>25kg:      $28.9


Wholesale and Bulk

Most of our products available in wholesale and bulk quantities.

For wholesale and bulk pricing, please send us an email with the product name and quantity required.

Products Quality

We do our best to ensure you get the best quality possible. However, in event of any quality concern, please reach out to us on KimiKimOrganics@gmail.com at the earliest and we will do our best to resolve it.

Returns and Refunds

At KimiKim Organics we have 100% money back guarantee policy. If you are not 100% satisfied with your purchase, simply send an email within 7 days of your purchase with the picture of the product, and we will refund the the full cost of the item including shipping. 

The refund will be issued within 2 business days.